Frequent Tax Questions & Answers
- 1% of the base tax due per month for interest until paid.
- 1% of the base tax due per month for penalty. Maximum penalty is 5%, minimum penalty is $5.00.
- By phone: 1-866-873-0944 (English & Spanish)
- On Line Tax Payment: www.sandovalcountynm.gov/taxpayment
- By Mail: PO Box 40; Bernalillo NM 87004
- Checks should be made payable to the Sandoval County Treasurer; signed and have the property account number written on the check.
- STO office: 1500 Idalia Rd; Building D; Bernalillo NM 87004
If we receive a payment from your mortgage company, and later return or refund that payment, you will have to contact your mortgage company for an adjustment.
The Treasurer’s Office will not reverse any tax payment unless a written request for refund is received within 60 days of payment. The request for refund must be submitted by the party who made the original payment, and refunds may not be assigned to another entity or individual. After 60 days, it is incumbent on the original payer to seek reimbursement from the property owner benefiting from the payment.
- The new owner has not contacted the Assessor’s Office of the ownership change.
- Although a recorded instrument has been filed with the Clerk’s Office, there may not be a mailing address on the legal document for the new owner. Therefore, the Assessor’s Office cannot change ownership.
- If a title company was involved in the closing but there was no mailing address for the new owner, the Assessor’s Office will change the ownership and put the mailing address c/o the title company.
New owners are encouraged to contact the Assessor’s Office, and provide a current mailing address, immediately after filing the appropriate legal instruments with the Clerk’s Office.
- We may not have your current mailing address on record. Property tax bills are mailed to the owner and address on record with the Assessor’s Office. Your tax bill may not be forwarded to your current address, if it has been more than 6 months since you moved or changed your mailing address. To update your address, please submit a change of address with the Sandoval County Assessor’s Office. Please note that any request for change of address must be submitted in writing, and include the signature of the property owner on record with the County Assessor.
- The change of address may have been received after tax bills were printed. In this case, the tax bill will be sent using your previous address, and may or may not be forwarded to your current address.
- A data entry error may have occurred, and we have an erroneous address on file. If you have not received your tax bill, please contact the Assessor’s Office to verify your mailing address, and the Treasurer’s Office for your tax bill information.
- Your tax bill, or change of address, may have been lost in the mail. The Treasurer’s Office receives large volumes of mail from property owners, and sends more than 100,000 tax bills to property owners all over the world. Invariably, some of this mail may not reach it’s intended destination, but we are always ready to assist you regardless of the cause.
- The assessed value of your property may have increased. Check the assessed value on this year’s tax bill with the value given for prior years for a comparison.
- Your assessed value may have been adjusted between the mailing of the Notice of Value, and the mailing of the Tax Bill. If an adjustment was made, a corrected Notice of Value should have been mailed to the property owner. To verity this, compare the assessed values shown on the Tax Bill against the values shown on the last Notice of Value. If these values do not match, contact the Assessor’s Office for additional information.
- Your eligibility for exemptions or special district assessments may have changed. Check your tax bill to see if any exemptions or districts have been removed.
- The school district encompassing the property may have changed, resulting in a change in tax rate schedules used to compute taxes on your property.
- Increases in the tax rates (mil levy) used to compute your taxes. This is the most likely cause of tax increases, and if all the above items are the same, the only reason for an increase in taxes.